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Clients Use Hold-Time to Consider Your Competitors
Image: DailyMail.Co.UK Have you ever been put on hold? Wait, that’s a rhetorical question, isn’t it? How about, “How does it make you feel when you’re put on hold?” Well, I’m not a fan, to say the...
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Don’t Listen To Your Clients, Really?
“The customer is always right.” How often have we heard that expression? In fact, it’s become rule number one or an unofficial mantra for good client relations. If that’s the case, and it is indeed...
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24/7 Customer Service
Is it possible to guarantee your availability to customers each hour of each day? Don’t your responsibilities end at 5 P.M. on Friday afternoon then resume at some point Monday morning? Perhaps at one...
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Are Users Slow to Adopt Mobile Apps?
Image Source: WMPowerUser.com I have an old phone. I know it’s old because I’ve kept it longer than the service agreement I signed when I bought it. I know it’s old because it still has the logo of a...
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Robot vs. Human
When was the last time that you called up a company for information and were patched directly through to a fellow human? I can’t remember when. In the past 30 days I’ve been on the phone with a cable...
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